AllChinaBuy Overseas Buyers FAQ: Address Issues, Customs Declaration & Tracking Guide
Purchasing from Chinese online stores and having items shipped internationally can be confusing. This comprehensive FAQ for AllChinaBuy customers addresses the most common questions, from checkout to delivery.
1. What should I do if my address won't fit or isn't accepted?
This is a common issue for international buyers. Here’s how to solve it:
- Use Abbreviations:
- Check Character Limits:
- No Special Characters:
- Contact Support:contact AllChinaBuy support
- Check Character Limits:
2. Do I need to provide my ID for customs clearance?
Yes, most likely.
3. How can I track my package's progress?
Tracking your AllChinaBuy order is straightforward:
- Find Your Tracking Number:
- Use the Tracking Portal:
- Use Third-Party Sites:17Track
- Understand the Status:
- Use the Tracking Portal:
4. What happens if my package is held or seized by customs?
Don't panic if your tracking shows "Customs Hold." This is a normal part of international shipping.
- Reasons for Holding:
- You Might Be Contacted:
- What to Do:
- Check your email and mail diligently for any notifications.
- Promptly provide any requested documentation or information.
- If requested, pay any applicable import duties or taxes to release the package.
- If you hear nothing for over a week, contact the shipping carrier first, then AllChinaBuy support for assistance.
- Seizure:
- You Might Be Contacted:
5. How long does international shipping usually take?
Shipping times can vary widely based on your location, the shipping method chosen (e.g., Standard, Express), and customs processing.
- Standard Shipping:
- Express Shipping (e.g., DHL, FedEx):
- Always factor in additional time for holidays (both in China and your country) and customs clearance, which can add several days to the process.
- Express Shipping (e.g., DHL, FedEx):
Smooth Sailing with Your AllChinaBuy Orders
Understanding these common issues can make your international shopping experience much smoother. Always double-check your address at checkout, be prepared to provide customs information, and use your tracking number proactively. For further assistance, the AllChinaBuy customer support team